This job ad has been posted over 40 days ago...
0
applicants
Telecom Administrator
at Telecom Domain Company in Las Vegas NV
Summary: Responsible for design, implementation and day-to-day support of critical call center voice infrastructure and services. Voice network designs consist primarily of equipment configurations, Telco facility configuration and advanced call center routing. Responsible for evaluating new products in call center technologies, as well as call center adjunct technologies such as multi-site virtual operations, web integration, and multi-media functionality. This position will require a solid hands-on understanding of call center technologies and strategies in a mixed VoIP and TDM environment.
Description:
available positions
| my career center | view job cart | back to search page |
Title: Telecom Administrator
Location: King of Prussia PA
Type: Regular
Reference #: gsi-00004373
Shift:
Description:
Responsible for design, implementation and day-to-day support of critical call center voice infrastructure and services. Voice network designs consist primarily of equipment configurations, Telco facility configuration and advanced call center routing. Responsible for evaluating new products in call center technologies, as well as call center adjunct technologies such as multi-site virtual operations, web integration, and multi-media functionality. This position will require a solid hands-on understanding of call center technologies and strategies in a mixed VoIP and TDM environment.
Required Qualifications:
' Administer Avaya based telecommunication systems and applications including related hardware and software, future designs, implementations, configurations, capacity planning, and optimization
' Experience in complex multi-site high-volume call center environments
' Extensive experience with IP call center technologies - virtual call centers, IP call centers, and soft phones
' Experience creating call flow scripts based on business needs
' Working knowledge of skills based elements, agent scoring, reporting (standard and custom)
' Working knowledge of call center applications environments, CTI, CRM, Workforce Management, Business Advocate, Call Accounting, ECHI
' Competency and experience with IP Technologies, Networking (LAN, WAN) routing, and various data switching protocols
' Experience with telecommunications billing analysis and cost saving approaches
' Proficient in the management and documentation of large and small scale projects
' Participate in weekly on-call rotation
' 5+ years of current job experience in the call center telecommunications environment
' Bachelor Degree - Computer Engineering or equivalent
' Demonstrated ability to, work independently under pressure in a fast-paced and multi-tasking environment, communicate effectively, work well with others, use productive work methods, exercise sound judgment, display initiative, and innovation on the job.
' Good analytical skills with a proven history of picking up new skills fast
' Ability to follow policies and procedures
Who We Are:
Leave the shirt and tie routine at home and...
Come work for a progressive, worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI Commerce, Inc. (NASDAQ: GSIC) is made up of the most dynamic talent in the industry.
Are you interested in working with some of the world's leading name brands and retailers? While you might not know us, you definitely know our clients and have probably shopped on-line at one or more of our ecommerce sites. At GSI we work with over 80 retailers, brands, and sports leagues. Some of our clients include companies like Toys 'R Us, the NHL, Bath and Body Works, and Radio Shack. If you share our passion for being an innovative pioneer in a dynamic industry, are relentless about quality, and enjoy winning together we want you to join our team!
Our company is growing. Our industry is growing. Our clients are growing. And our people are growing. The fact is, when you work at GSI, the opportunities for professional development have few boundaries. We hire top-tier talent who are excited about the opportunity to make a difference. One of our most important investments is our employees. GSI offers its employees tremendous career growth, exceptional employee benefits (including company matched 401(k), casual dress code, and employee discounts on many of our partner sites). At GSI, you have the chance to shape global, cutting-edge e-commerce solutions.
At GSI YOU CAN.
become a pioneer in a dynamic industry + meet and work with incredibly talented people + expand your horizons!
Description:
available positions
| my career center | view job cart | back to search page |
Title: Telecom Administrator
Location: King of Prussia PA
Type: Regular
Reference #: gsi-00004373
Shift:
Description:
Responsible for design, implementation and day-to-day support of critical call center voice infrastructure and services. Voice network designs consist primarily of equipment configurations, Telco facility configuration and advanced call center routing. Responsible for evaluating new products in call center technologies, as well as call center adjunct technologies such as multi-site virtual operations, web integration, and multi-media functionality. This position will require a solid hands-on understanding of call center technologies and strategies in a mixed VoIP and TDM environment.
Required Qualifications:
' Administer Avaya based telecommunication systems and applications including related hardware and software, future designs, implementations, configurations, capacity planning, and optimization
' Experience in complex multi-site high-volume call center environments
' Extensive experience with IP call center technologies - virtual call centers, IP call centers, and soft phones
' Experience creating call flow scripts based on business needs
' Working knowledge of skills based elements, agent scoring, reporting (standard and custom)
' Working knowledge of call center applications environments, CTI, CRM, Workforce Management, Business Advocate, Call Accounting, ECHI
' Competency and experience with IP Technologies, Networking (LAN, WAN) routing, and various data switching protocols
' Experience with telecommunications billing analysis and cost saving approaches
' Proficient in the management and documentation of large and small scale projects
' Participate in weekly on-call rotation
' 5+ years of current job experience in the call center telecommunications environment
' Bachelor Degree - Computer Engineering or equivalent
' Demonstrated ability to, work independently under pressure in a fast-paced and multi-tasking environment, communicate effectively, work well with others, use productive work methods, exercise sound judgment, display initiative, and innovation on the job.
' Good analytical skills with a proven history of picking up new skills fast
' Ability to follow policies and procedures
Who We Are:
Leave the shirt and tie routine at home and...
Come work for a progressive, worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI Commerce, Inc. (NASDAQ: GSIC) is made up of the most dynamic talent in the industry.
Are you interested in working with some of the world's leading name brands and retailers? While you might not know us, you definitely know our clients and have probably shopped on-line at one or more of our ecommerce sites. At GSI we work with over 80 retailers, brands, and sports leagues. Some of our clients include companies like Toys 'R Us, the NHL, Bath and Body Works, and Radio Shack. If you share our passion for being an innovative pioneer in a dynamic industry, are relentless about quality, and enjoy winning together we want you to join our team!
Our company is growing. Our industry is growing. Our clients are growing. And our people are growing. The fact is, when you work at GSI, the opportunities for professional development have few boundaries. We hire top-tier talent who are excited about the opportunity to make a difference. One of our most important investments is our employees. GSI offers its employees tremendous career growth, exceptional employee benefits (including company matched 401(k), casual dress code, and employee discounts on many of our partner sites). At GSI, you have the chance to shape global, cutting-edge e-commerce solutions.
At GSI YOU CAN.
become a pioneer in a dynamic industry + meet and work with incredibly talented people + expand your horizons!
Published at 21-Jan-2010
Viewed: 28 times
Viewed: 28 times